Shipping Policy
We deliver across India with care. Here is everything you need to know about shipping timelines, costs, and what happens if something goes wrong.
Pan-India
Delivery
3–12 Days
Estimated
Free Shipping
On orders ₹599+
Live Tracking
SMS + WhatsApp
Delivery Timelines
All timelines are in business days (Monday–Saturday, excluding public holidays) from the date of order confirmation.
| Zone | Coverage | Standard | Express |
|---|---|---|---|
| Metro Cities | Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad | 3–5 days | 1–2 days |
| Tier-2 Cities | Jaipur, Lucknow, Surat, Nagpur, Indore, Bhopal, Chandigarh, Kochi | 4–6 days | 2–3 days |
| Tier-3 & Others | Remaining serviceable pin codes across India | 6–9 days | 3–5 days |
| Custom / Personalised | All zones — add 2–3 extra business days for production | 7–12 days | 4–7 days |
Express shipping availability and cost shown at checkout based on your pin code.
Shipping Costs
Free Shipping
On all orders above ₹599. Threshold may change during sale events — shown at checkout.
Standard
₹49 flat for orders below ₹599. Applied automatically at checkout.
Express
₹99–₹149 depending on pin code and weight. Available on select products.
How Your Order Ships
Order Confirmed
You receive an email/WhatsApp confirmation with your order summary within minutes of placing your order.
Production (custom items)
Personalised products go into print/production. Standard products are picked and packed directly.
Quality Check & Packing
Every order is inspected before packing. We use protective packaging to prevent damage in transit.
Dispatched
You receive your AWB (tracking ID) via SMS and WhatsApp. Orders are picked up by our logistics partner.
Delivered
Our courier partner delivers to your address. OTP may be required for high-value orders.
Order Tracking
Once dispatched, track your order at any time via:
- Your Account → Order History → View Order
- gifteeng.com/track (enter Order ID + phone number)
- AWB link sent via SMS/WhatsApp after dispatch
Delays, Damage & Missing Orders
- Delayed delivery: If your order has not arrived within the stated timeline, please wait an additional 2 business days for courier processing, then contact us at support@gifteeng.com.
- Damaged packaging: If the outer packaging is visibly damaged at delivery, please photograph it before opening and report to us within 24 hours.
- Wrong item received: Contact us within 48 hours of delivery with your order number and a photo of the item received. We will arrange a replacement at no extra cost.
- Order marked delivered but not received: If the tracking shows delivered but you haven't received it, report within 48 hours. We will initiate an investigation with our courier partner.
- Failed delivery attempts: If you miss 3 delivery attempts, the order may be returned to our warehouse. Re-dispatch fees may apply.
Serviceability
We ship to 26,000+ pin codes across India. Enter your pin code on the product page or at checkout to confirm serviceability and see the estimated delivery date for your location.